Help from a person.
Email us, start a chat, or find the answer below. You don’t need an account to ask.
Already signed in? Open the support centre in the app.
Three ways to reach us.
Pick whichever is nearest. Everything lands with the same team, and a ticket raised in the app is also seen by your workspace admins.
Something in a workspace shouldn’t be there?
Report it where you see it. Your workspace admins are told at once, and so are we — we look at every report within two business days, as our Content Moderation and Copyright Policy promises.
- On your phone, hold the message and choose Report. On the web, open the message’s menu.
- To stop hearing from somebody, open their profile and choose Block. You can unblock at any time.
- For copyright claims or anything urgent, email support@sphereone.ai with a link to the content.
Questions we get first.
The short answers. Anything else, the chat and the inbox are a tap away.
I can’t sign in.
Use “Forgot password” on the sign-in screen for an email link. If your workspace uses single sign-on, sign in through your company’s provider. If two-step sign-in is on and you have lost your device, a recovery code or your workspace admin can let you back in.
How do I report a message or block someone?
Hold a message on your phone, or open its menu on the web, and choose Report. To block a person, open their profile and choose Block: their messages are hidden from you and they can no longer message or call you. Reports go to your workspace admins and to our team.
Calls or notifications aren’t reaching me.
Check that SphereOne is allowed to send notifications in your phone’s Settings, and that Focus or Do Not Disturb isn’t silencing it. On a computer, keep the desktop app running so calls ring with the window closed.
How do I delete my account?
In the app, open your profile and choose Delete account; on the web it is under Settings › Your data. Your messages and files stay in the workspace, attributed to a deleted user, and everything that identifies you is removed.
Who manages our plan and billing?
A workspace owner or admin, on the web, under Admin › Billing. The mobile app shows the current plan but sells nothing itself. Receipts and renewal notices go to the workspace owner.
Can I get a copy of my data?
Yes. Settings › Your data lets you download what you have sent and shared, and a workspace admin can export the whole workspace.
Security issue? Email support@sphereone.ai with “security” in the subject, and we will get back to you within two business days. Our policies
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