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Cookie Policy

Last updated 12 October 2026

Contents

  1. 1. Introduction
  2. 2. What Are Cookies
  3. 3. Categories of Cookies We Use
  4. 4. Cookies Currently in Use
  5. 5. Your Choices
  6. 6. Changes
  7. 7. Contact
Contents
  1. 1. Introduction
  2. 2. What Are Cookies
  3. 3. Categories of Cookies We Use
  4. 4. Cookies Currently in Use
  5. 5. Your Choices
  6. 6. Changes
  7. 7. Contact

1. Introduction

1.1This Cookie Policy explains how Altrivis Management LLC ("Altrivis", "we" or "us") uses cookies and similar technologies on the SphereOne website at www.sphereone.ai (the "Site") and in the SphereOne web application (the "Services"). It should be read together with our Privacy Policy.

2. What Are Cookies

2.1Cookies are small text files placed on your device when you visit a website. Similar technologies include local storage, session storage, pixels and software development kits in mobile applications. In this Policy we refer to all of them as "cookies".

2.2Cookies set by us are first-party cookies. Cookies set by another organisation are third-party cookies. Session cookies are deleted when you close your browser; persistent cookies remain until they expire or are deleted.

3. Categories of Cookies We Use

3.1Strictly necessary cookies. These are required for the Site and Services to work, for example to keep you signed in, remember your Workspace, balance load, protect against cross-site request forgery and remember your cookie preferences. They cannot be switched off.

3.2Functional cookies. These remember choices you make, such as language or display settings, to give you a more personalised experience.

3.3Analytics cookies. These help us understand how visitors use the Site, so that we can improve it. We use Microsoft Clarity on the Site (our public website) only, and never inside the signed-in Services. Clarity shows us how the Site's pages are used: where visitors scroll, click and stop reading, as heatmaps and as replays of individual visits, with form entries, numbers and email addresses masked before anything leaves your browser. It is loaded only after you accept analytics cookies in our cookie banner, and you can withdraw that choice at any time through the "Cookie Settings" link in the footer. Microsoft processes this data for us in the United States as our service provider; see the Sub-processor List.

3.4Marketing cookies. We do not currently use advertising or marketing cookies or pixels. If we introduce them, we will update this Policy and seek consent where required.

4. Cookies Currently in Use

NameProviderCategoryPurposeDuration
sphereone-authSphereOne (first party)Strictly necessaryKeeps you signed in (authentication and session management)Until you sign out
sphereone.sso.verifier, sphereone.sso.returnSphereOne (first party)Strictly necessaryCompletes single sign-on securely and returns you to the page you started fromSession
sphereone.group-call.resumeSphereOne (first party)Strictly necessaryRejoins a call you are already in if the page is refreshedSession
sphereone.chat.openSphereOne (first party)Strictly necessaryReopens the conversation you had open if the page is refreshedSession
sphereone:pending-commandSphereOne (first party)Strictly necessaryCarries a keyboard shortcut you used over to the page it opensSession
sphereone:notifiedSphereOne (first party)Strictly necessaryStops the same notification appearing in more than one browser tabUntil cleared
sphereone:web-push, sphereone:web-push:deviceSphereOne (first party)Strictly necessaryKeeps this browser's registration for the notifications you turned on, and an id for this browser so one device is not alerted twice for the same callUntil cleared
sphereone:migration-uploadSphereOne (first party)Strictly necessaryRemembers the export files an administrator picked for a workspace import, so refreshing the page does not lose themSession
sphere-wake-v1, sphere-voiceprint-v1SphereOne (first party)Strictly necessarySpeech models, kept in the browser's cache, that Sphere runs on this device for "Hey SphereOne". Downloaded only once you turn it on or train your voiceUntil cleared
sphereone.diag.ring.v1SphereOne (first party)Strictly necessaryKeeps a short technical record of recent app events, with no message content, so a fault you report can be diagnosed24 hours
sphereone:cookie-consentSphereOne (first party)Strictly necessaryStores your cookie choice12 months
sphereone.tz-checkedSphereOne (first party)Strictly necessaryRemembers that your time zone was checked this session, so you are not asked about it twiceSession
sphereone-themeSphereOne (first party)FunctionalStores your light or dark display preferenceUntil cleared
sphereone-localeSphereOne (first party)FunctionalRemembers the language you chose for the app12 months
sphereone-chat-layoutSphereOne (first party)FunctionalRemembers how you arranged the chat panelsUntil cleared
sphereone-calendar-prefsSphereOne (first party)FunctionalRemembers whether the calendar's week view shows the five working days or the whole weekUntil cleared
sphereone-shortcutsSphereOne (first party)FunctionalRemembers the keyboard shortcuts you changedUntil cleared
sphereone:notif-prompt:dismissed-atSphereOne (first party)FunctionalRemembers that you dismissed the notification promptUntil cleared
sphereone:mini-call-cornerSphereOne (first party)FunctionalRemembers where you placed the minimised call windowUntil cleared
sphereone.customEmoji.recentSphereOne (first party)FunctionalRemembers the workspace emoji you used most recently, so they lead the pickerUntil cleared
sphereone.call.background.v1SphereOne (first party)FunctionalRemembers the camera background you chose for calls (none, blur or an image) on this deviceUntil cleared
sphereone.call.prefs.v1SphereOne (first party)FunctionalRemembers how calls look on this device: theme, layout, caption language and size, and the floating call windowUntil cleared
sphereone-call-background (IndexedDB)SphereOne (first party)FunctionalKeeps a background image you uploaded for calls, on this device only; it is never sent to SphereOneUntil you remove it or clear site data
sphereone-dictation, sphereone:dictation-unavailableSphereOne (first party)FunctionalRemembers your dictation settings, and whether this browser can turn speech into text by itselfUntil cleared
sphereone-sphereSphereOne (first party)FunctionalRemembers whether Sphere listens for "Hey SphereOne" on this device and, if you trained it, your voiceprint. The voiceprint never leaves this deviceUntil cleared
sphereone:tasks:collapsed-spaces, sphereone:tasks:collapsed-sections, sphereone:tasks:my-tasks-folded, sphereone.task-section, sphereone.task-activity-openSphereOne (first party)FunctionalRemembers which task spaces, sections and panels you foldedUntil cleared
sphereone.tasks.table, sphereone.tasks.hiddenStatuses, sphereone.tasks.calendar.mode, sphereone.tasks.calendar.tray, sphereone.tasks.timeline.zoom, sphereone.task-activity-filterSphereOne (first party)FunctionalRemembers how you set up task views: the table layout and sorting, hidden statuses, the calendar and timeline layout, and the activity filterUntil cleared
sphereone.tasks.quickCreate.lastList, sphereone.tasks.fromMessage.lastList, sphereone:tasks:quick-add-listSphereOne (first party)FunctionalRemembers the list you last added a task toUntil cleared
sphereone.tasks.recentSphereOne (first party)FunctionalLists the tasks you opened recently, with their titles, so search can offer themUntil cleared
sphereone:logo-domainSphereOne (first party)FunctionalRemembers the web domain an Administrator used to look up the Workspace logoUntil cleared
Demo scheduler cookiesSphereOne (self-hosted Cal.com)FunctionalLets you book a demo. Loaded only with your consent, when you open the schedulerAs set by the scheduler
Live chat cookiestawk.to (third party)FunctionalRuns the support chat. Loaded only with your consent, when you open the chatAs set by tawk.to
_clckMicrosoft Clarity (third party)AnalyticsSet on our domain. Tells Clarity which visitor a page view belongs to, so one person's visits to the Site count as one visitor12 months
_clskMicrosoft Clarity (third party)AnalyticsSet on our domain. Joins the pages you view in one visit into a single session1 day
CLIDMicrosoft Clarity (third party, clarity.ms)AnalyticsRecords when Clarity first saw this browser on any site that uses Clarity12 months
ANONCHKMicrosoft (third party, clarity.ms)AnalyticsIndicates whether the MUID identifier is passed to Microsoft's advertising identifier; always 0, because Clarity does not use advertising10 minutes
MRMicrosoft (third party, clarity.ms and bing.com)AnalyticsIndicates whether to refresh the MUID identifier7 days
MUIDMicrosoft (third party, clarity.ms and bing.com)AnalyticsIdentifies this browser to Microsoft's sites, used for analytics and operational purposes13 months
SMMicrosoft (third party, clarity.ms)AnalyticsSynchronises the MUID identifier across Microsoft's domainsSession

5. Your Choices

5.1European Economic Area, United Kingdom and Switzerland. We will place cookies other than strictly necessary cookies on your device only with your prior consent, given through our cookie banner. You can accept all, reject all, or choose categories, and you can change your choice at any time through the "Cookie Settings" link in the footer of the Site.

5.2United States and other regions. We use non-essential cookies on the basis of this notice, and you can decline them through the "Cookie Settings" link. We honour the Global Privacy Control signal as an opt-out of any sale or sharing of personal information.

5.3India. Where the Digital Personal Data Protection Act, 2023 requires consent for non-essential cookies, we will seek it through our cookie banner.

5.4Browser settings. You can also block or delete cookies through your browser settings. If you block strictly necessary cookies, parts of the Site and Services will not work.

6. Changes

6.1We may update this Policy when we change the cookies we use. The "Last updated" date shows when it was last revised.

7. Contact

7.1Questions about this Policy may be sent to support@sphereone.ai.

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