Subscription, Cancellation and Refund Terms

1. Application

1.1These Subscription, Cancellation and Refund Terms (the "Subscription Terms") form part of the SphereOne Terms of Service between Altrivis Management LLC ("Altrivis") and the Customer. Capitalised terms not defined here have the meanings given in the Terms of Service. Where an Order Form signed by both parties contains different terms, the Order Form prevails.

2. Plans

2.1SphereOne is offered on the plans described on our pricing page at www.sphereone.ai/pricing, currently Free, Starter, Business and Enterprise. The features, User limits and prices of each plan are as stated on the pricing page at the time of purchase.

2.2Free plan (no charge). The no-charge plan is provided without fees, service level commitment or support entitlement. Altrivis may change the features or limits of the no-charge plan, or discontinue it, on at least thirty (30) days' notice. Any change applies from the date stated in the notice and does not affect content already stored, which the Customer may export.

2.3Enterprise plan. The Enterprise plan is available only by Order Form and is not eligible for a free trial.

3. Billable Users

3.1Fees for paid plans are charged per User. Every individual who has access to the Customer's Workspace, including guest users and client users invited by the Customer, is a billable User from the time access is granted until it is removed, unless the pricing page or Order Form states otherwise.

3.2Users added during a billing period are charged pro rata for the remainder of that period. When a User is removed during a billing period, the unused portion of that User's price for the period is credited against the next invoice.

4. Free Trial

4.1Eligible paid plans (other than Enterprise) may be started with a free trial of fourteen (14) days. No payment method is required to start the trial.

4.2End of the trial. THE TRIAL DOES NOT CONVERT INTO A PAID SUBSCRIPTION AND NOTHING IS CHARGED. AT THE END OF DAY 14, UNLESS YOU HAVE PURCHASED A PAID PLAN, YOUR WORKSPACE MOVES TO THE FREE PLAN. FEATURES AND LIMITS NOT INCLUDED IN THE FREE PLAN REMAIN AVAILABLE FOR A GRACE PERIOD OF THIRTY (30) DAYS, AFTER WHICH THEY BECOME UNAVAILABLE UNTIL A PAID PLAN IS PURCHASED. CONTENT ALREADY STORED IS NOT DELETED.

4.3The Administrator can see the trial's end date, and purchase a paid plan, at Settings > Workspace > Billing at any time during the trial.

4.4Each organisation is eligible for one free trial only.

5. Billing Cycle and Automatic Renewal

5.1Paid subscriptions are billed in advance on a monthly (calendar month) or annual cycle, as chosen at purchase. Annual subscriptions are offered at a discount of approximately seventeen per cent (17%) against the monthly price, as shown on the pricing page.

5.2Automatic renewal. YOUR SUBSCRIPTION RENEWS AUTOMATICALLY AT THE END OF EACH BILLING CYCLE FOR A FURTHER CYCLE OF THE SAME LENGTH, AND YOUR PAYMENT METHOD WILL BE CHARGED THE THEN-CURRENT PRICE, UNLESS YOU CANCEL BEFORE THE RENEWAL DATE.

5.3For annual subscriptions, the renewal date and price are shown at Settings > Workspace > Billing throughout the Subscription Term, and the Administrator may cancel there at any time before the renewal date.

5.4At checkout, the price, billing cycle, renewal terms and cancellation method will be shown to you, and you must give your express agreement before the subscription starts. We will send a confirmation email containing these terms.

6. Price Changes

6.1We may change our prices. We will give at least thirty (30) days' notice by email to the Administrator before a price increase takes effect. The new price applies from the next renewal date after the notice period. If you do not agree, you may cancel before that renewal date.

6.2Promotional and Founding Customer prices apply for the period stated in the offer.

7. Upgrades and Downgrades

7.1An upgrade takes effect immediately, and the difference in price for the remainder of the current billing cycle is charged pro rata.

7.2A downgrade takes effect immediately, and the unused portion of the higher plan's price for the current billing cycle is credited against the next invoice. Features and storage not included in the lower plan become unavailable from that time. The Customer is responsible for exporting any content it wishes to keep before downgrading.

8. Cancellation

8.1You may cancel your subscription at any time online, through Settings > Workspace > Billing > Cancel subscription, without having to contact us. You may also cancel by writing to support@sphereone.ai.

8.2Cancellation takes effect at the end of the current billing cycle. You will continue to have access to the paid plan until then, and no further charges will be made. After cancellation takes effect, the Workspace will move to the Free plan and Customer Data will be handled as described in the Terms of Service.

8.3We will confirm cancellation by email.

9. Refunds

9.1Fees are non-refundable, and no refund or credit is given for partial billing periods, unused Users or unused features, except as stated in this Section 9.

9.2Billing errors. If you are charged in error, for example a duplicate charge, a charge after a cancellation took effect, or a charge for the wrong plan or number of Users, we will refund the incorrect amount in full. Please report billing errors to support@sphereone.ai within sixty (60) days of the charge.

9.3Other refunds. A pro rata refund of prepaid fees for the unused period is also given where the Terms of Service or the Data Processing Addendum so provide, namely on termination by the Customer for our uncured material breach, following a material change to the Terms of Service to which the Customer does not agree, following an objection to a new sub-processor that cannot be resolved, or on our discontinuing the Services.

9.4Refunds are made to the original payment method within ten (10) business days of approval.

9.5Nothing in these Subscription Terms limits any right to a refund that cannot be excluded under applicable law.

10. Failed Payments

10.1If a payment fails, our payment processor notifies the Administrator and retries the charge on its schedule. Paid features remain available while a payment is being retried. If the payment is not collected and the subscription ends, the Workspace moves to the Free plan, and content already stored is not deleted.

11. Taxes

11.1Prices are exclusive of taxes. Applicable sales, use, value added and goods and services taxes will be added where we are required to collect them, based on the billing address provided. Business customers outside the United States may be required to account for tax under the reverse charge mechanism.

12. Chargebacks

12.1Before initiating a chargeback, please contact us at support@sphereone.ai so that we can resolve the issue. If a chargeback is initiated for a valid charge, we may suspend the account until the matter is resolved.

13. Consumers

13.1SphereOne is offered only for business use. If, despite this, local law treats a Customer as a consumer, any mandatory consumer rights, including any right of withdrawal, apply and prevail over these Subscription Terms to the extent required.