Sub-processor List
Last updated
Contents
1. About This List
1.1Altrivis Management LLC ("Altrivis") uses the third party sub-processors listed below to process Customer Personal Data in providing the SphereOne Services, as described in our Data Processing Addendum. Each sub-processor is bound by written terms requiring it to protect the data and to process it only for the purpose stated.
1.2Customers may subscribe to receive notice of changes to this list by writing to support@sphereone.ai with the subject line "Sub-processor Updates". We give at least thirty (30) days' notice before a new sub-processor begins processing Customer Personal Data.
2. Infrastructure Sub-processors
| Sub-processor | Purpose | Data processed | Location |
|---|---|---|---|
| Amazon Web Services, Inc. | Cloud hosting, compute, database and file storage, including real-time meeting media relay | All Customer Data | United States (region: us-east-1) |
| Resend, Inc. | Delivery of transactional emails such as invitations, notifications and password resets | Name, email address, email content | United States |
3. AI Sub-processors
| Sub-processor | Purpose | Data processed | Location |
|---|---|---|---|
| Google LLC (Gemini API) | Generation of AI responses for SphereOne Assist and, depending on configuration, creation of semantic search embeddings | Prompts and the Workspace content needed to answer them | United States |
| OpenAI, L.L.C. | Generation of AI responses; transcription of speech to text for dictation and live captions in browsers that cannot recognise speech themselves; and, depending on configuration, creation of semantic search embeddings | Prompts and the Workspace content needed to answer them; voice recordings submitted for transcription | United States |
4. Service Sub-processors
| Sub-processor | Purpose | Data processed | Location |
|---|---|---|---|
| 650 Industries, Inc. (Expo push notification service) | Relay of notifications to the Apple and Google notification services | Device token, notification content including message preview | United States |
| Apple Inc. (Apple Push Notification service) | Delivery of notifications to iOS devices | Device token, notification content including message preview | United States |
| Google LLC (Firebase Cloud Messaging) | Delivery of notifications to Android devices | Device token, notification content including message preview | United States |
| Stripe, Inc. | Subscription billing and payment processing | Billing contact details, transaction data (card data collected directly) | United States |
| tawk.to | Live chat customer support | Support chat conversations only; no Workspace content | __________ |
| Microsoft Corporation (Microsoft Clarity) | Analytics for our public website: heatmaps and replays of how its pages are used | A pseudonymous visitor identifier, browser and device information, and the pages viewed and interactions made on the public website, with form entries masked; nothing from the signed-in Services and no Workspace content | United States |
5. Affiliates and Personnel
| Entity | Purpose | Location |
|---|---|---|
| __________ (Indian development and operations team or entity) | Software development, maintenance and technical support, under written agreement with Altrivis | India |
6. Integrations Enabled by Customers
6.1Where a Customer or User connects a third party service, such as Google Calendar or Microsoft Outlook calendar, data exchanged with that service is processed by that provider under its own terms with the Customer. Such providers are not sub-processors of Altrivis. The integrations presently available are: Google Calendar and Google Meet, and Microsoft Outlook calendar and Microsoft Teams.